Multiple Choice
Amazon's CRM systems described in the IT's About Business case are ________.
A) analytical
B) operational, customer-facing
C) operational, customer-touching
D) analytical and operational
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q22: Analytical CRM systems support OLAP.
Q23: Which of the following is a NOT
Q24: _ allows you to work from home.<br>A)EDI<br>B)SFA<br>C)JIT<br>D)VPN
Q25: CRM helps address which of Porter's Five
Q26: uShip used a _ approach to system
Q28: The MagicBand uses _ technology.<br>A)AI<br>B)FAQ<br>C)GPS<br>D)RFID
Q29: Which of the following do extranets use
Q30: _ is a customer-focused and customer-driven organizational
Q31: Sourcing or procurement occurs in the _
Q32: Loyalty programs are customer-touching CRM applications.