An Agency Is Beginning to Implement a General Approach for Quality

Multiple Choice

An agency is beginning to implement a general approach for quality improvement.Which of the following activities would the agency most likely implement?

A) Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
B) The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
C) The institution has received accreditation through The Joint Commission.
D) The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.