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    Exam 13: Owned, Interactive, and Earned Media
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    Which of the Following Is Most Likely a Proactive Form
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Which of the Following Is Most Likely a Proactive Form

Question 17

Question 17

Multiple Choice

Which of the following is most likely a proactive form of customer service?


A) tech support
B) shoppers' surveys
C) feedback cards
D) mystery shoppers
E) loyalty programs

Correct Answer:

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