A Message Is Neutral If

Multiple Choice

A message is neutral if

A) you are posting a comment about a poor service experience.
B) you expect the reader will do as you ask without having to be persuaded.
C) you are asking a company to accept a product return that is two weeks past the stated date in the return policy.
D) you expect some resistance to your request.
E) you hope to convince the reader to accommodate your unique requirements.