Multiple Choice
A response to a neutral message should be organized in this order:
A) (1) apology, (2) good news, (3) explanation, (4) courteous closing.
B) (1) explanation, (2) questions answered, (3) good news, (4) courteous closing.
C) (1) explanation, (2) good news, (3) clichéd closing.
D) (1) good news, (2) questions answered, (3) subtle company promotion, if appropriate, (4) courteous closing.
E) (1) good news, (2) questions answered, (3) explanation, (4) good news reiterated in the closing.
Correct Answer:
Verified
Correct Answer:
Verified
Q64: One advantage of the direct organizational plan
Q65: The first paragraph of a positive reply
Q66: What are the types of goodwill messages?
Q67: Which of the following messages is not
Q68: A polite request phrased as a question
Q70: A request letter does not need to
Q71: When initiating an IM, follow the grammar,
Q72: Because IMs are personalized, you may want
Q73: _ is often overused in organizations.<br>A) Text
Q74: When you believe that the reader will