Harry Is the CEO of Pine and Acorn Consultancy

Multiple Choice

Harry is the CEO of Pine and Acorn Consultancy.Of late,he has noticed a steady decrease in Pine and Acorn's revenues.He consults with the other members of the top management and instead of refining the existing processes incrementally,they decide to redesign Pine and Acorn's processes.This change was to be implemented to better serve their customers,reduce costs,increase speed,and improve their products.Which of the following approaches for improving quality has Harry decided to implement?

A) Reengineering
B) Zero-defects program
C) Quality at the source approach
D) The Deming approach
E) The kaizen method