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Extensive Communication Regarding the Importance of Quality,organizationwide Recognition of High-Quality

Question 24

Multiple Choice

Extensive communication regarding the importance of quality,organizationwide recognition of high-quality work,problem identification by employees,and employee goal setting are characteristics of the _____ approach to improving quality.


A) reengineering
B) lean manufacturing
C) Crosby
D) zero-defects
E) critical incident

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