As the Manager of the Local Express Package Services, a Retail

Multiple Choice

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their

A) task performance.
B) job performance.
C) citizenship behavior.
D) counterproductive behavior.
E) courtesy.