You Work for Say Cheese!, an Online Digital Photo Developing

Multiple Choice

You work for Say Cheese!, an online digital photo developing service, that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order, but didn't receive the 15% discount it promised. In researching the claim, you find that the coupon was for orders with merchandise worth $50 or more. The customer's merchandise was worth only $47. But since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following is a correct guideline while writing a reply to a request for information email?

A) The email should not build goodwill.
B) All the requested information must be provided in attached files and not in the email body.
C) The provided information must be numbered to mirror the original email.
D) The information paragraphs must not directly start with the answers to the questions.
E) The opening statement must include contact information and offer for assistance.