You Work for Say Cheese!, an Online Digital Photo Developing

Multiple Choice

You work for Say Cheese!, an online digital photo developing service, that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order, but didn't receive the 15% discount it promised. In researching the claim, you find that the coupon was for orders with merchandise worth $50 or more. The customer's merchandise was worth only $47. But since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following statements is NOT true regarding confirmation messages?

A) A confirmation is unnecessary if you make an oral agreement.
B) A confirmation is a message acknowledging that you have received information.
C) A confirmation is a message checking that you have understood information correctly.
D) A confirmation in writing is a good idea if you made an agreement over the telephone.
E) A confirmation in writing is a good practice for oral agreements.