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  3. Study Set
    Business Communication Polishing Study Set 3
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    Exam 4: Communicating Routine Messages and Building Goodwill
  5. Question
    Thank-You Messages ________
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Thank-You Messages ________

Question 80

Question 80

Multiple Choice

Thank-you messages ________.


A) do not express appreciation
B) hamper the goodwill of a business
C) are not professional
D) need not always be handwritten
E) should not be conveyed over the phone

Correct Answer:

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