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    Exam 4: Communicating Routine Messages and Building Goodwill
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    Two Elements Are Typical at the End of Requests: (1)
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Two Elements Are Typical at the End of Requests: (1)

Question 51

Question 51

True/False

Two elements are typical at the end of requests: (1) an expression of gratitude or thanks and (2) a specific call for action that makes clear what you need and when you need it.

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