Multiple Choice
Angelina has to reject an employee's request for time off, and is trying to determine the best medium to deliver this message. She is also thinking about what the employee's reaction will be, and if there is anything she can say to soften the bad news. Angelina is engaged in which stage of the ACE process for delivering bad-news messages?
A) analyzing
B) addressing
C) composing
D) critiquing
E) evaluating
Correct Answer:
Verified
Correct Answer:
Verified
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