What Should the Medical Assistant Remember When Dealing with the Appointments

Multiple Choice

What should the medical assistant remember when dealing with the appointments in the appointment book if the physician is ill?

A) Explain the nature of the physician's illness apologetically.
B) Refrain from disclosing the nature of the physician's illness.
C) Avoid losing the patient by referring him or her to another physician.
D) Tell the patients that the physician is out of town.