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Suppose You're on the Phone with a Customer Support Representative

Question 25

Multiple Choice

Suppose you're on the phone with a customer support representative who gives you a ticket number for your records. You're later transferred to a different representative who asks for your ticket number, but you've forgotten it. This probably occurred because the number was only temporarily stored in your


A) sensory memory.
B) short-term memory.
C) long-term memory.
D) episodic memory.

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