The Process Mapping Effort Took Team Tiger a Full Two

Essay

The process mapping effort took Team Tiger a full two weeks,but finally their efforts had paid off.The entire process had been meticulously documented;every twist and turn,handoff,loop,and diversion in the process was clearly drawn out in a color-coded masterpiece that was not only useful,but also a work of modern art rivalling anything Jackson Pollock had ever produced."Well done," the CEO exclaimed as he admired their work product,"have a cigar!"
From the corner of the room came a timid voice,"It's a lovely process map sir,but I don't think we are done yet."
A hush fell over the room and their cigars drooped in unison as if yanked down by a marionette's puppeteer."Explain yourself!" the CEO bellowed.
"The process map is a necessary starting point,but now we should study the flow chart to identify potential trouble spots and see how we might actually improve the process.I recently received some training that listed four guidelines for improving a process based on examining a process map."
"It sounds like you're not done yet,so I'll collect my cigars and leave you to your work."
The CEO's assistant plucked the cigars out of the bewildered worker's mouths and they grimly returned to their seats in the conference room.Help them finish the job by discussing the four guidelines for improving a process - what should they look for on their process map and how should those elements be addressed?