When Customer X Calls an Organization's Customer Service Center,the Service

Multiple Choice

When customer X calls an organization's customer service center,the service representative has access to a complete history of X's previous calls,as a list of the services X has purchased,and customer profitability score.All of this information is up-to-date and is accessed from the company's _________.

A) Management information system
B) Transactional database system
C) Active data warehouse
D) Online transaction processing system