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    Strategic Management
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    Exam 3: Internal Analysis: Resources and Competitive Advantage
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    Quality-As-Excellence and Quality-As-Reliability Are Concepts That Apply to Goods but Not
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Quality-As-Excellence and Quality-As-Reliability Are Concepts That Apply to Goods but Not

Question 20

Question 20

True/False

Quality-as-excellence and quality-as-reliability are concepts that apply to goods but not services.

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