Multiple Choice
Which of the following is the first step in the five-step chain reaction, as articulated by Deming, with regard to the philosophy underlying TQM ?
A) Improvement in productivity
B) Increase in a company's profitability
C) Higher market share due to superior quality of products
D) Reduction of costs due to improved quality
E) Creation of more jobs
Correct Answer:
Verified
Correct Answer:
Verified
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