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    Production and Operations Management
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    Exam 4: Understanding Quality: ITS Management and Strategic Importance
  5. Question
    The _____ Dimension Relates to the Customers' Perceptions of the Product's
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The _____ Dimension Relates to the Customers' Perceptions of the Product's

Question 62

Question 62

Multiple Choice

The _____ dimension relates to the customers' perceptions of the product's quality and value received for monies paid.


A) durability
B) perceived quality
C) reliability
D) performance

Correct Answer:

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