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    Exam 4: Understanding Quality: ITS Management and Strategic Importance
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    Better Quality Translates into Greater Protection Against Competitors That Compete
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Better Quality Translates into Greater Protection Against Competitors That Compete

Question 11

Question 11

Multiple Choice

Better quality translates into greater protection against competitors that compete on _____.


A) size
B) market share
C) delivery flexibility
D) price

Correct Answer:

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