A Manager of a Shipping Department Was Concerned About an Order

Multiple Choice

A manager of a shipping department was concerned about an order that a customer reported as several weeks late. To define the problem, the manager asked an employee in the shipping department why the order had not arrived. The employee said, "Someone probably made a mistake on the address. That would be my guess." Thus, the manager asked the employee to reship the order. What characteristic of good problem definition is most violated by this manager?

A) The problem factual information should be differentiated from opinion or speculation.
B) The problem should be stated explicitly.
C) The problem definition should be different than a disguised solution.
D) The problem definition should be written down.