You Just Watched Your Employee Handle a Customer Poorly

Multiple Choice

You just watched your employee handle a customer poorly. How should you respond?

A) "Can you tell me why you handled the customer that way?"
B) "I am disappointed with the way you handled the situation."
C) "You did not follow procedures outlined in the employee manual. I am upset with the way you handled that situation. Can we review that policy together?"
D) "You handled that customer poorly. Let me show you how to do it correctly."