Your Team Has Just Lost a Major Client Due to Delays

Essay

Your team has just lost a major client due to delays in project completion. This was partly due to errors that were not caught by anyone on the team, but were passed on to the client. Explain how you could use forgiveness to handle this situation in order to adopt a positive and forward thinking approach to this harm. Refer explicitly to the five things the text suggests need to be done to enhance forgiveness in organizations.