Multiple Choice
As Riley Jones,manager of Dillards,hands out customer questionnaires to get a better idea of customers' needs as well as their concerns,she is exercising which facet of total quality management (TQM) ?
A) Employee participation in improving the quality of work
B) Customer satisfaction
C) Strengthening relationships with suppliers who are also customers
D) Continuous quality improvement
E) Strong leadership skills
Correct Answer:
Verified
Correct Answer:
Verified
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