Tim's Auto Service Stations Were Fined for Failure to Provide

Multiple Choice

Tim's Auto Service stations were fined for failure to provide the services billed and other things.After being fined,Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction,increasing employee participation in decision making,improving supplier partnerships,and facilitating an organizational atmosphere of continuous quality improvement known as

A) total quality management.
B) total quality commitment.
C) quality improvement planning.
D) customer satisficing.