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    Exam 10: Services: The Intangible Product
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    The Service Dimension That Refers to the Willingness of Service
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The Service Dimension That Refers to the Willingness of Service

Question 115

Question 115

Multiple Choice

The service dimension that refers to the willingness of service providers to help customers and provide prompt service is:


A) relativity.
B) empathy.
C) tangibility.
D) responsiveness.
E) reliability.

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