Which of the Following Completes the Sentence,'______ Embraces Software and Processes

Multiple Choice

Which of the following completes the sentence,'______ embraces software and processes that include the collective intelligence of a firm's customers to more finely tune the offer and build intimacy between an organization and its customers.'?

A) Data mining.
B) Social CRM.
C) Algorithmic marketing.
D) Service recovery.
E) Data warehousing.