Dick Works as the First-Line Manager of a Team of Sales

Multiple Choice

Dick works as the first-line manager of a team of sales persons at Dowson's Store,a leading clothes retail store.To motivate the sales agents in his team,Dick says that he will not assign weekend work and overtime to the top three sales agents,as per quantitative performance measures.In this example,Dick uses ________.

A) positive reinforcement
B) cognitive heuristic
C) negative reinforcement
D) decentralization
E) onboarding