Based on Data from the Patient Satisfaction Survey,the Nurse Manager

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

A) Assess the perceptions of the nursing staff regarding the specific service problem.
B) Include community representatives on a planning committee to address the change.
C) Involve physicians, other healthcare professionals, and ancillary staff.
D) Review all patient complaints with the nursing staff.