Incivility Is a Disruptive Behavior or Communication That Creates a Negative

Multiple Choice

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement the following steps that help to alleviate uncivil behavior on a unit.(A) Suspending the staff member from work,(B) Providing written admonishment that is discussed and placed in the employee's file,(C) Providing verbal admonishment,(D) Terminating the staff member

A) A, B, C, D
B) B, A, C, D
C) C, B, A, D
D) C, A, B, D