During the Breakthrough Negotiation Between the Hospital's Unlicensed Workers and the Nurse

Multiple Choice

During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager of a unit,the nurse manager reframed a personal attack by the unlicensed workers by saying:

A) "I don't agree with you."
B) "I understand that you are angry."
C) "How would you deal with the situation?"
D) "What do you think will happen if we reach agreement?"