When Responding to a Customer Complaint About One of Your

Multiple Choice

When responding to a customer complaint about one of your company's services,you _____________

A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B) use a generous,grudging tone.
C) use a standard form letter,with blanks left for filling in unique information in neat handwriting.
D) avoid blaming a specific individual or department for the problem.