Multiple Choice
When implying bad news _____________
A) be sure your audience understands the entire message,including the bad news.
B) overemphasize the positive.
C) be direct,using words like "can't" and "unable."
D) apologize first,and then state your reasons for the rejection or denial.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q17: Describe the elements of an effective letter
Q18: Bad-news letters are actually quite simple to
Q19: List three things a company should do
Q20: When you want to discourage a response
Q21: Use the indirect approach in most cases
Q23: You would use the direct approach for
Q24: In a bad-news message,the reasons for the
Q25: The direct approach is never used for
Q26: When refusing a routine request,it's a good
Q27: What are the five main goals when