When You Are Refusing a Routine Request,you

Multiple Choice

When you are refusing a routine request,you

A) should always use the direct approach.
B) should invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of negative messages.
D) should use the indirect approach if you're forced to decline a request that you might have said yes to in the past.
E) do not need to worry about the tone of your message.