To Change an Organization and Its People Can Be Very

Multiple Choice

To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:

A) unfreeze them - motivate them to look at something new
B) restructure them - give them a mentor for change
C) take them to the woods (threaten punishment) to get their attention
D) have management issue a new operating manual