Question 1

Tactical plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Accepted Answer

A) True 
 B)False  True

Question 2

Top management is responsible for developing long-term __________ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Accepted Answer

A)  standing plans 
B)  tactical plans 
C)  operational plans 
D)  strategic plans 
E)  mission statements D

Question 3

The first step in rational decision making is to:

Accepted Answer

A)  conduct a systematic environmental analysis 
B)  define the problem 
C)  evaluate the alternatives 
D)  choose the solutions 
E)  create a management team B

Question 4

Management by objectives (MBO) is a management technique often used to develop and carry out:

Accepted Answer

A)  single-use plans 
B)  standing plans 
C)  operational plans 
D)  tactical plans 
E)  hierarchical plans

Question 5

Which of the following is the most specific type of standing plan?

Accepted Answer

A)  policies 
B)  procedures 
C)  rules and regulations 
D)  forecasts 
E)  MBO plans

Question 6

__________ can help organizations to maintain flexibility as they plan.

Accepted Answer

A)  Environmental munificence 
B)  Options-based planning 
C)  Formalization 
D)  Liaisons 
E)  Group cohesiveness

Question 7

To make completely rational decisions, managers would have to operate in a perfect world with no:

Accepted Answer

A)  constraints 
B)  benchmarking 
C)  methodology validity 
D)  information overload 
E)  all of these

Question 8

The __________ approach to decision making is a method in which an individual or a subgroup is assigned the role of a critic.

Accepted Answer

A)  dialectical inquiry 
B)  groupthink 
C)  devil's advocacy 
D)  Delphi 
E)  dyadic communications

Question 9

One method of weighting decision criteria uses ______, which is a process where each decision criterion is compared directly to every other criterion.

Accepted Answer

A)  absolute comparisons 
B)  relative comparisons 
C)  valences 
D)  minimum threshold rule 
E)  comparative ranking scales

Question 10

S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely.

Accepted Answer

A) True 
 B)False

Question 11

Managers can monitor __________ to track progress toward goal achievement.

Accepted Answer

A)  action plans and their implementation 
B)  proximal and distal goals 
C)  one-way and two-way evaluative techniques 
D)  framing and non-framing goals 
E)  open-ended and close-ended techniques

Question 12

__________ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

Accepted Answer

A)  Maximizing 
B)  Optimizing 
C)  Availability bias 
D)  Negative frame 
E)  Satisficing

Exam 5: Planning and Decision Making: Part B