During the Hiring Process for a Customer Relationship Manager at Jocylles

Multiple Choice

During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?

A) Specific ability quizzes
B) Assessment centers
C) Personality quizzes
D) Biographical data surveys