Which of the Following Should Be a Feature of an Outsourcing

Multiple Choice

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA) ? 

A)  It should be measurable. 
B)  It should not reflect the overall business goals. 
C)  It should allow for the supplier to make changes to the SLA. 
D)  It should not contain details on actions if service levels are not achieved.