Effective Communication with Telecommuter

Essay

Effective Communication with Telecommuter
Sue has worked from home for four years,taking phone orders for a national catalog retailer.Sue feels unappreciated for her efforts and detached from management and coworkers.In times past,Sue's performance had been very efficient,responsible,on-time,and reliable.Lately,however,her performance has faltered.Monitors listening in to her calls find she is not selling the new additional offers,as now is required.Using the theories discussed in the chapter as a basis for comment,how would you as Sue's supervisor motivate her to higher productivity and satisfaction?