Which of the Following Statements Is FALSE Concerning Claim Messages

Multiple Choice

Which of the following statements is FALSE concerning claim messages?

A) Most claims are from people who believe they have a legitimate complaint.
B) The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
C) Complainers are less likely to continue to do business with a company than those who do not complain.
D) Businesses that resolve claims effectively will retain most of the complainers as repeat customers.