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Chantell Is the Manager of the Claims Department in a Large

Question 2

Multiple Choice

Chantell is the manager of the claims department in a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?


A) Upward communication
B) Downward communication
C) Horizontal communication
D) Lateral communication

Correct Answer:

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