Multiple Choice
Which of the following sentences is a good example of a buffer for a bad-news message?
A) I am writing in response to your claim request.
B) I can understand how you felt when you had to pay $168.
C) Your credit application was reviewed by two loan officers.
D) Your timely bill payments are greatly appreciated.
Correct Answer:
Verified
Correct Answer:
Verified
Q11: Improving on Constructive CriticismA new medical assistant,
Q12: To avoid litigation, some companies that extend
Q13: By placing bad news in the first
Q14: Identify the steps in a company's plan
Q15: When writing a message offering constructive criticism,
Q17: Exceptions to the use of inductive approach
Q19: Which of the following is an effective
Q20: Describe the format for writing a message
Q21: Which of the following is an idea
Q41: Email is typically the most effective channel