Melody Is Responding Negatively to a Request for a Claim

Multiple Choice

Melody is responding negatively to a request for a claim. Which of the following suggestions should she follow while composing her message to the customer?

A) Present reasons for the refusal objectively.
B) ​Voice the refusal without an explanation.
C) Emphasize the mistake of the customer.
D) ​Begin the letter with the negation of the claim.