When Working with a Computer Illiterate User Over the Phone

Multiple Choice

 When working with a computer illiterate user over the phone, what is NOT a good practice?

A) frequently ask the customer to tell you what is displayed on the screen
B) don't ask the customer to perform a task that might destroy data
C) before proceeding with the call, tell the customer to put someone else on the line
D) provide step-by-step mouse and keyboard instructions