Holly Is a Flight Attendant for an International Airline

Multiple Choice

Holly is a flight attendant for an international airline. Sometimes, despite being tired and grumpy, she needs to stay cheerful and friendly on her job. Being a flight attendant requires her to not give vent to her emotions. Holly's efforts at managing her emotions are an example of _____.

A) emotional consistency
B) emotional detachment
C) emotional contagion
D) emotional labor