Sharon Works at a Retail Store in the U

Multiple Choice

Sharon works at a retail store in the U.S.Even though the transactions take longer and are more difficult when she serves a customer who does not speak much English and have different cultural norms,Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her.Sharon is doing what suggested behavior to improve intercultural communication?

A) being altruistic
B) tolerating ambiguity
C) being ethnocentric
D) immersing herself in culture