A National Chain of Sandwich Stores Encourages the Development of Uniformity

Multiple Choice

A national chain of sandwich stores encourages the development of uniformity among customer-facing employees in all its outlets to increase familiarity and trust with the brand.To attain consistency in behavior,managers of the various outlets keep a record of employees who make errors and those who adhere to protocol.Successful employees are rewarded,while negligent employees are reprimanded.The managers in this case are using ________.

A) knowledge-based trust
B) deterrent-based trust
C) identification-based trust
D) isolation-based trust