Which of the Following Statements Is True of Managers Resolving

Multiple Choice

Which of the following statements is true of managers resolving disputes through mediation?

A) Managers are more preferable as arbitrators and mediators as they have no direct stake in the outcome.
B) Managers are more likely to have technical expertise and background knowledge about the dispute.
C) Managers tend to choose mediation techniques that maximize their own control over the mediation process.
D) Managers are often considered unsuitable for mediation roles as they tend to be less outcome-oriented than other mediators.