Downsizing Has Thinned the Ranks of Hospital Personnel

Multiple Choice

Downsizing has thinned the ranks of hospital personnel. In one hospital,management was bewildered by the high staff turnover rate,while in patient care areas,each nurse was doing the work of two nurses. Hospital employees were adamantly resisting any more change. According to Kurt Lewin,what method could hospital administrators use to manage this resistance?

A) reduce communication to employees about the change process  
B) adopt an autocratic leadership style  
C) provide significant managerial support  
D) encourage employees to work independently